Store Policy
- RETURNS
- TERMS
- SHIPPING
- PRIVACY POLICY
| Order Returns For Returns, you must request a Return Authorization number (RA#) within 2 days of receipt of your package and we must receive your return within 7 days of Return Authorization Issue. Shipping Fees are non-refundable. Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid on the order will not be refunded on returns. A restocking fee will apply to all returns Due to the high cost of shipping and the flat rate discounted shipping fees we still offer All Affirm Orders will have a Mandatory 10% Restocking fees + ( $15 if you received Free Shipping) A 5% Restock Fees will be applied to all the other order returns with Paid Shipping 10% Restocking Fees will be applied to all the other order returns with Free Shipping. All Approved Returns must include all original tags and hangers. Item must be in new, unworn, and smell-free condition, or it will be RETURNED BACK TO SENDER. Unauthorized Returns will not be Accepted. We do not offer exchanges. *All sales are final on all special sizes* *Sizes 28-36 can no longer be returned* All Sales are Final on: Lay Aways, Clearance, $99 & Under Deals and International Orders. For Hygiene reasons, Hats and Fascinators cannot be returned. Order Cancellations All Order Cancellation requests made after 24 hours of order placement are subject to a 10% Fees and the balance will be returned back to your original method of payment. Already shipped Orders with Tracking Numbers cannot be canceled We reserve the right to refuse/cancel the orders of serial1 returners. 1 Returns of 2 or more orders. |
| We Thank You For Your Business! ALL HATS PRICED SEPARATELY FROM SUITS All Sales are Final on: Orders from Lay Away, Clearance, $99 & Under Deals and International Orders. If you are new to any of the brands we sell, and need help figuring out your size Contact us ORDERS THAT ARE SOLD OUT AT INITIAL ORDER PLACEMENT (BEFORE FULFILLMENT), WILL BE REFUNDED IN FULL BACK TO THE CUSTOMER'S FORM OF PAYMENT Multiple Orders may ship together, and Orders with multiple items may receive multiple deliveries. Lay Away is Available for 30 Days. ( $MinRestrictions Apply) Order by Mail: Please Call Customer Support to Obtain Order Total including Tax. 1- 832-814-2150. Then Send Money Order to: Elegance Fashions, 6201 Bonhomme Road, Ste 285N, Houston TX 77036. Order By Phone: Call us at 1-832-814-2150 We Reserve the Right to Refuse Service. |
| Shipping Fees are Non Refundable. In Store Order Pick Ups will be Notified by Email/Text when Order is Ready for Pick Up. International Shipping Information All International Shipping Order Inquiries must be made through email and must include: 1. Style Number, Color and Size. (Eg: Donna Vinci 11793, Black in Size 16) 2. Correct Shipping Address without Abbreviations. 3. Telephone Number. 4. Correct Email Address. GIVE US A CALL +1 (832) 814-2150 Mon-Sat 11am-3:00pm (CST) Or REACH US VIA EMAIL at sales@eleganzefashions.com We'll get back to you within 24-48 hours We are not liable for any extra customs fees that may apply in certain countries on international orders. |